The Shakir Stop’s • Customer Experience
Hassle-Free Size Exchange
Return & Exchange Policy
Every outfit at The Shakir Stop’s is tailored for comfort and luxury. If your selected Kurti, Co-ord Set, or Dress doesn’t fit you as expected, our streamlined size exchange policy ensures you find your perfect fit.
Table of Contents (9 Topics)
1. Size Exchange Only Policy
The Shakir Stop’s operates strictly on a Size Exchange Policy. We do not issue cash or bank account refunds once an order is delivered in good condition. If the size you ordered requires adjustment, we will gladly arrange a size replacement for the same outfit.
Our apparel is crafted in limited designer batches. Accurate sizing charts detailing bust, waist, and length measurements are available on each product page to assist you in selecting your size prior to placing an order.
2. 1 to 7 Days Exchange Window
Exchange requests must be submitted within 1 to 7 calendar days from the delivery timestamp recorded by the courier partner.
The exchange window is active. Contact us on WhatsApp or submit a request via your My Account dashboard.
Automated exchange eligibility expires and the system cannot process reverse courier bookings.
3. Reverse Pickup & Processing Fee (₹100)
To facilitate doorstep courier collection and warehouse restocking, a standard logistics fee of ₹100 is applicable per exchange order.
| Exchange Service Type | Standard Fee | What Is Covered |
|---|---|---|
| Doorstep Size Exchange | ₹100 Flat | Two-way courier shipping: reverse pickup from your residence and shipment of the newly requested size. |
| Damaged / Incorrect Item Replacement | FREE (₹0) | If an incorrect or damaged garment was received, all reverse pickup and re-dispatch fees are waived. |
4. Garment Condition Requirements
To qualify for a seamless exchange, returned apparel must meet standard quality checks upon warehouse arrival:
- Unworn & Unwashed: The garment must be completely unwashed, unaltered, and free from makeup, perfume, or deodorant marks.
- Original Tags Attached: All original TSS brand tags, wash-care tags, and barcodes must remain intact and untampered.
- Original Packaging: The garment must be returned in its original protective polybag with the accompanying packing slip.
5. Step-by-Step Exchange Flow
Message WhatsApp at 7970816055 or email with your Order ID and required replacement size.
Our courier partner collects the package from your doorstep within 24 to 48 hours.
Once inspected at our warehouse, your fresh size is dispatched within 24–48 hours with fresh tracking.
6. What if the Replacement Size is Out of Stock?
If your requested replacement size has sold out, we provide two immediate solutions:
- Full-Value Store Credit: A digital store voucher for 100% of the purchased amount, valid for 1 full year on any outfit in our store.
- Alternate Outfit Selection: You may exchange the item for any other Kurti, Co-ord Set, or Dress of equivalent value.
7. Damaged or Defective Items Received
If your parcel arrives with physical transit damage or a manufacturing defect:
- Report the issue within 48 hours of delivery to WhatsApp (7970816055) with photos or a short video showing the defect.
- We will schedule an immediate free reverse pickup (no ₹100 fee) and dispatch a fresh replacement immediately.
8. Non-Exchangeable Items
- Garments returned without original brand tags or barcode packaging.
- Items that show evidence of wear, perfume fragrance, deodorant stains, or tailoring alterations.
- Customized designer orders or festival clearance items explicitly labeled “Final Sale”.
9. Exchange Desk Support
Reach our customer support desk directly for all exchange authorizations:
Verified Entity
The Shakir Stop’s
Flat no- 401, Block-2, Sector-2, Housing complex Khelgaon, Ranchi, Jharkhand – 834001
+91 7970816055
theshakirstops@gmail.com
theshakirsstops.com
Mon – Sat: 10:00 AM – 7:00 PM IST